Refund Policy – SQPlugins

Last Updated: September 1, 2026

IMPORTANT – PLEASE READ CAREFULLY: This Refund Policy explains the terms and conditions under which SQPlugins ("Company," "we," "us," or "our") provides refunds for our Squarespace plugins and extensions ("Products"). By purchasing our Products, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. MONEY-BACK GUARANTEE

1.1. We stand behind the quality of our Products. We offer a 14-days money-back guarantee on all Products purchased through our Website.

1.2. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 14 days of the original purchase date.

2. REFUND ELIGIBILITY

2.1. To be eligible for a refund, the following conditions apply:

  • The refund request must be submitted within 14 days of the original purchase date.

  • The Product must have been purchased directly from our Website.

  • The Product must not have been substantially used or exploited in violation of our End-User License Agreement or Terms of Service.

2.2. We reserve the right to deny refund requests for Products that:

  • Have been installed on Production Websites beyond the scope of the purchased license

  • Have been distributed, resold, or made available to third parties in violation of our EULA

  • Have been substantially modified or embedded into third-party templates or software

  • Were purchased more than 14 days ago

3. HOW TO REQUEST A REFUND

3.1. To request a refund, please contact our support team at support                             with the following information:

  • Your full name

  • The email address used for the purchase

  • The Product name and license type (Solo or Agency)

  • The Order number or transaction ID (if available)

  • A brief explanation of why you are requesting a refund (optional, but helps us improve)

3.2. We will process your refund request promptly and respond within 3-5 business days.

4. REFUND PROCESSING

4.1. If your refund request is approved, we will issue a refund to the original payment method used for the purchase.

4.2. Refunds are processed through Creem.io, our Merchant of Record. Processing times may vary depending on your payment method and financial institution:

Payment MethodEstimated Processing Time Credit/Debit Card 3-10 business daysPayPal 3-5 business days Other Methods Varies by provider

4.3. You will receive a confirmation email once your refund has been processed.

5. LICENSE TERMINATION UPON REFUND

5.1. Upon approval of a refund, your license to use the Product is automatically terminated.

5.2. You agree to:

  • Cease all use of the Product

  • Uninstall and destroy all copies of the Product from all Production Websites and development environments

  • Not use the Product on any future websites

5.3. Refunds are issued on the condition that you comply with these termination requirements.

6. EXCEPTIONS AND LIMITATIONS

6.1. No Partial Refunds: Refunds are issued for the full purchase amount only. We do not offer partial refunds.

6.2. No Refunds for Upgrades: If you upgrade from a Solo License to an Agency License, the original Solo License purchase is not eligible for a separate refund. The upgrade is considered a new purchase.

6.3. No Refunds for Renewals: Since we operate on a one-time payment model, there are no renewals, and therefore no refunds for renewals.

6.4. No Refunds for Bundles: If you purchase a bundle of multiple Products, the refund applies to the entire bundle purchase. We do not offer refunds for individual Products within a bundle.

7. DISPUTE RESOLUTION

7.1. If you believe you are entitled to a refund and your request has been denied, you may contact us at support                             to escalate the matter.

7.2. We will review escalated refund requests on a case-by-case basis and make a final determination in good faith.

7.3. Our decision regarding refund eligibility is final and binding.

8. CONTACT US

If you have any questions about this Refund Policy or wish to request a refund, please contact us at:

SQPlugins
https://sqplugins.com
support                            

9. ACKNOWLEDGMENT

BY PURCHASING OUR PRODUCTS, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS REFUND POLICY, UNDERSTAND IT, AND AGREE TO ITS TERMS AND CONDITIONS.

SQPlugins
https://sqplugins.com
support