Refund Policy ā€“ SQPlugins

Last Updated: September 1, 2026

This Refund Policy explains when refunds may be available for Squarespace plugins and extensions (ā€œProductsā€) provided by Dmytro Kyselov, operating under the SQPlugins brand (ā€œSQPlugins,ā€ ā€œwe,ā€ ā€œus,ā€ or ā€œourā€).

Our Products are digital products delivered electronically and made available for download immediately after purchase. This Refund Policy forms part of our Terms of Service.

Purchases are processed by Creem.io (ā€œCreemā€), our Merchant of Record and contractual reseller.

1. REFUND REQUEST PERIOD

1.1. Refund requests may be submitted within 14 days of the original purchase date.

1.2. Because our Products are digital products delivered immediately after purchase, refunds are not provided solely because you changed your mind, decided you no longer need the Product, or purchased the wrong Product or license without reviewing the available information.

1.3. Refund requests should include a legitimate reason and enough information for us to evaluate and, where applicable, attempt to resolve the issue.

Nothing in this Refund Policy limits any mandatory consumer rights available to you under applicable law.

2. REFUND ELIGIBILITY

A refund may be considered where, for example:

  • The Product has a material technical issue that prevents it from functioning substantially as described and we are unable to resolve the issue;

  • The Product is materially different from its description on our Website;

  • The Product does not function on a supported Squarespace configuration despite meeting the compatibility requirements stated on the Product page;

  • You were charged more than once for the same purchase; or

  • A refund is otherwise required by applicable law.

For technical issues, please contact us first and give us a reasonable opportunity to investigate and resolve the issue.

3. REFUNDS GENERALLY NOT AVAILABLE

Except where required by applicable law, refunds will generally not be provided where:

  • You changed your mind after the Product was delivered;

  • You decided that you no longer need or want the Product;

  • You failed to review the Product description, features, compatibility information, documentation, or license terms before purchasing;

  • The issue is caused by unsupported third-party code, custom modifications, services, or configurations outside the stated compatibility of the Product;

  • The Product has been distributed, resold, shared, sublicensed, or otherwise used in violation of our End-User License Agreement;

  • The Product has been installed or used beyond the scope of the purchased license; or

  • The refund request is submitted more than 14 days after purchase, unless applicable law provides otherwise.

4. HOW TO REQUEST A REFUND

To request a refund, contact us and provide:

  • Your name;

  • The email address used for the purchase;

  • The Product name and license type;

  • Your order number or transaction ID, if available;

  • A brief explanation of why you are requesting a refund; and

  • Any relevant information that may help us understand or reproduce a technical issue.

We may ask for additional information where reasonably necessary to assess the request or troubleshoot a reported problem.

5. REFUND PROCESSING

5.1. We determine refund eligibility for our Products in accordance with this Refund Policy and applicable law.

5.2. All refunds for transactions processed through Creem are handled and processed by Creem as our Merchant of Record.

5.3. Approved refunds are generally returned to the original payment method. The time required for the funds to appear may vary depending on Creem, the payment method, payment provider, and your financial institution.

5.4. Creem may also issue refunds independently where required by applicable law, payment-provider or card-network requirements, fraud prevention measures, duplicate payments, technical errors, or other circumstances permitted under Creem's terms.

Purchases through Creem are also subject to the Creem Buyer Terms.

6. LICENSE TERMINATION AFTER REFUND

If a refund is issued:

  • Your license to use the refunded Product terminates;

  • You must stop using the Product;

  • You must remove the Product from Production Websites, development environments, and other installations under your control; and

  • You may not continue using or distributing copies of the refunded Product.

Your obligations under our End-User License Agreement that are intended to survive termination will continue to apply.

7. BUNDLES AND LICENSE UPGRADES

7.1. If you purchase a bundle containing multiple Products, refund requests generally apply to the bundle purchase as a whole rather than individual Products within the bundle.

7.2. License upgrades and other related purchases are evaluated according to the circumstances of the transaction and this Refund Policy.

7.3. SQPlugins Products are generally sold as one-time purchases rather than recurring subscriptions, so subscription-renewal refunds ordinarily do not apply.

8. CONSUMER RIGHTS

Nothing in this Refund Policy excludes, restricts, or limits any