Privacy Policy – SQPlugins

Last Updated: September 1, 2026

IMPORTANT – PLEASE READ CAREFULLY: This Privacy Policy explains how SQPlugins ("Company," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website ("Website"), purchase our Squarespace plugins and extensions ("Products"), or interact with us. We are committed to protecting your privacy and handling your personal data responsibly.

BY ACCESSING OUR WEBSITE, PURCHASING OUR PRODUCTS, OR PROVIDING PERSONAL INFORMATION TO US, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS POLICY, DO NOT USE OUR WEBSITE OR PURCHASE OUR PRODUCTS.

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you:

  • Visit our Website

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact us for support

  • Leave reviews or comments

  • Participate in promotions or surveys

1.1. Information You Provide

CategoryExamplesContact InformationName, email address, phone numberAccount InformationUsername, password, account preferencesPayment InformationBilling address, payment method details (processed by our payment processor – we do not store full payment card details)Order InformationProducts purchased, license type, order historyCommunication InformationMessages, feedback, support requests, and correspondence with us

1.2. Information Automatically Collected

When you visit our Website, we may automatically collect certain information about your device and usage:

CategoryExamplesDevice InformationIP address, browser type and version, operating system, device typeUsage InformationPages viewed, time spent on pages, links clicked, referral sourceCookies and TrackingCookie identifiers, session data, analytics data

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

2.1. Order Processing and Fulfillment

  • Process and complete your purchases

  • Deliver Products and provide access to downloads

  • Send order confirmations, invoices, and receipts

  • Manage your licenses and provide updates

2.2. Account Management

  • Create and maintain your account

  • Authenticate your identity and secure your account

  • Provide customer support and respond to inquiries

2.3. Communication

  • Send important notices about your account or purchases

  • Respond to your questions, comments, and support requests

  • Send marketing communications (only with your consent)

  • Send product updates, security alerts, and administrative messages

2.4. Website Improvement

  • Analyze and understand how users interact with our Website

  • Improve our Products, services, and user experience

  • Monitor and prevent fraud, unauthorized access, and security incidents

2.5. Legal Compliance

  • Comply with applicable laws, regulations, and legal obligations

  • Enforce our Terms of Service and End-User License Agreement

  • Protect our rights, privacy, safety, or property, and that of our users

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

3.1. Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

  • Creem.io – payment processing, tax compliance, and Merchant of Record services

  • Email delivery and marketing platforms

  • Analytics providers (e.g., Google Analytics)

  • Hosting and cloud infrastructure services

  • Customer support platforms

These service providers have access to your personal information only as necessary to perform their functions and are contractually obligated to protect your information.

3.2. Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, including to meet national security or law enforcement requirements.

3.3. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your information.

3.4. With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

4. PAYMENT PROCESSING

We use Creem.io ("Creem") as our Merchant of Record to process payments for our Products. When you make a purchase, Creem collects and processes your personal information, including your name, email address, billing address, and payment details, directly on their secure platform.

Creem acts as an independent data controller for the personal data they collect during payment processing. Their processing of your data is governed by their own Privacy Policy and Terms of Service, which you should review before completing your purchase:

We do not store or have access to your complete payment card details. Creem handles all payment data securely and in compliance with PCI DSS standards.

Creem provides a Data Processing Agreement (DPA) that governs their processing of personal data on our behalf, in compliance with applicable data protection laws including the GDPR.

5. COOKIES AND TRACKING TECHNOLOGIES

5.1. What Are Cookies?

Cookies are small text files placed on your device to collect information about your browsing behavior and preferences.

5.2. How We Use Cookies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings

  • Analyze Website traffic and user behavior

  • Improve our Website and user experience

  • Process transactions and maintain session security

5.3. Types of Cookies We Use

TypePurposeEssential CookiesNecessary for the Website to function properly (e.g., shopping cart, authentication)Preference CookiesRemember your preferences and settingsAnalytics CookiesCollect information about how you use our Website (e.g., Google Analytics)

5.4. Your Cookie Choices

You can manage your cookie preferences through your browser settings. Most browsers allow you to:

  • View and delete cookies

  • Block third-party cookies

  • Block all cookies

  • Receive notifications when cookies are set

Please note that disabling certain cookies may affect the functionality of our Website.

6. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

  • For the duration of your account and license validity

  • To comply with legal, tax, and accounting obligations (typically 7–10 years for financial records)

  • To resolve disputes and enforce our agreements

  • For legitimate business purposes, such as improving our Products

When personal information is no longer needed, we securely delete or anonymize it.

7. DATA SECURITY

7.1. Our Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our Website

  • Access Controls: We limit access to personal information to authorized personnel who need it to perform their job functions

  • Secure Storage: We store personal information in secure, access-controlled environments

  • Regular Monitoring: We monitor our systems for potential vulnerabilities and security incidents

7.2. No Guarantee

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. YOUR RIGHTS AND CHOICES

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

8.1. General Rights

You may have the right to:

RightDescriptionAccessRequest a copy of the personal information we hold about youCorrectionRequest that we correct inaccurate or incomplete informationDeletionRequest that we delete your personal informationRestrictionRequest that we restrict the processing of your informationPortabilityRequest a copy of your information in a structured, machine-readable formatObjectionObject to the processing of your information for certain purposesWithdraw ConsentWithdraw your consent at any time (where processing is based on consent)

8.2. Exercising Your Rights

To exercise any of these rights, please contact us at support                            . We will respond to your request within the timeframes required by applicable law (typically 30 days). We may need to verify your identity before processing your request.

8.3. Marketing Communications

You may opt out of receiving marketing emails from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Even if you opt out, we may still send you non-marketing communications related to your account or purchases.

8.4. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, and sell

  • Request deletion of your personal information

  • Opt out of the sale or sharing of your personal information (we do not sell your data)

  • Not be discriminated against for exercising your rights

To exercise your California privacy rights, please contact us at support                            .

8.5. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

  • The right to lodge a complaint with a supervisory authority

  • The right to data portability

  • The right to object to processing based on legitimate interests

Our legal basis for processing your personal information includes:

  • Contractual Necessity: To fulfill your orders and provide our Products

  • Legitimate Interests: To improve our Website, Products, and services

  • Consent: For marketing communications and certain other purposes

  • Legal Obligation: To comply with applicable laws and regulations

9. INTERNATIONAL DATA TRANSFERS

We are based in the State of New York, United States. Your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

When we transfer personal information from the EEA, UK, or Switzerland to the United States or other countries, we rely on:

  • Standard Contractual Clauses approved by the European Commission

  • Other lawful transfer mechanisms as required by applicable law

By using our Website and providing your information, you consent to the transfer of your information to the United States and other countries.

10. CHILDREN'S PRIVACY

Our Website and Products are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

11. THIRD-PARTY LINKS AND SERVICES

Our Website may contain links to third-party websites, services, or applications (including Squarespace and Creem.io). This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of material changes by:

  • Posting the updated Privacy Policy on our Website

  • Updating the "Last Updated" date at the top of this page

  • Sending an email notification to registered users (for significant changes)

Your continued use of our Website or Products after any changes constitutes acceptance of the updated Privacy Policy.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

SQPlugins
https://sqplugins.com
support                            

14. ACKNOWLEDGMENT

BY ACCESSING OUR WEBSITE, PURCHASING OUR PRODUCTS, OR PROVIDING PERSONAL INFORMATION TO US, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY, UNDERSTAND IT, AND AGREE TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED HEREIN.

SQPlugins
https://sqplugins.com
support